Advice for passport applicants

The guaranteed turnaround time for passport applications submitted through the Passport Express service available through local Post Offices is 10 working days. In this context customers are advised:

Passport turnaround times can be viewed here

Before making any overseas travel plans, customers should check passport expiry dates and submit any applications in sufficient time before the intended date of travel.

  1. With effect from 9th January 2012  the Passport Service will only accept photocopies in respect of passports with six months or less validity on the date of application.   Where a passport has 6 plus  months validity this must be submitted with the application. The recommended method for submitting passport applications is via the Passport Express service or Royal Mail Northern Ireland Passport Express service, available through local post offices.
  2. The turnaround time for applications submitted through Irish Embassies abroad should in the 1st instance be checked on the relevant Embassy website.
  3. Projected turnaround times for the issuing of passports are regularly updated and available at
  4. The public counters and out of hours services should only be used by those who have a necessity to travel for reasons of family emergency. i.e. travel is necessitated by the death, illness or welfare of a family member, or in cases of immediate travel.
  5. All other applications should be submitted through the Passport Express channel.
  6. Customers should retain the barcode number on their passport application and use this number to check the status of their application on the Passport Service website: This should be the primary contact point for information and the site is updated several times a day.
  7. Any queries on applications should be e-mailed using the contact details page on the website and should include the barcode number. These e-mails will be dealt with in order of receipt.
  8. Customers who have made arrangements to collect their passport, should not call to the public counter until they have confirmed on the website that the relevant passport is ready for collection.  This is extremely important in order to avoid unnecessary queuing at public offices.
  9. The Passport Service reserves the right to contact witnesses as required.  Passport applicants should therefore note that where it is not possible make contact with those witnessing applications then it is likely that the application will be rejected.


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